Refund policy

Returns & Refunds Policy

Return Window (Boutique Items)
You may request a return within 15 days of delivery for most boutique items.

Eligibility
Items must be unused, unworn, unwashed, with tags attached and in the original packaging. A receipt or proof of purchase is required.

How to Start a Return
Email maemadecreationsboutique@gmail.com with your order number and the item(s) you’d like to return.

If your return is approved, we’ll send a return shipping label and instructions.

Items sent back without prior approval will not be accepted.

Where to Send Approved Returns:

Mae Made Creations Boutique
3879 E 120th Ave #149
Thornton, CO 80233

Return Shipping Costs

  • If the item is undamaged and you simply changed your mind/need a different size, the customer pays return shipping.

  • If the item arrived damaged, defective, or incorrect, we cover the return label after approval (please include photos in your email).

Partner-Fulfilled Items (Select Apparel & Seasonal Styles)

Some products are shipped directly from our trusted U.S. fulfillment partners to offer you more styles and sizes. These items follow a slightly different policy:

  • Damaged/Defective/Incorrect only: Returns accepted within 7 days of delivery.

  • Must be unworn, unwashed, and in original condition/packaging.

  • Returns for size, fit, or preference are not accepted at this time.

  • Contact us first at maemadecreationsboutique@gmail.com with photos for approval and a return label.

Orders containing both boutique and partner-fulfilled items may ship separately.

Non-Returnable Items

  • Sale items, gift cards, jewelry/accessories (for hygiene reasons), and custom or personalized items

  • Perishables, personal care items, hazardous or flammable materials

If you’re unsure whether your item qualifies, email us before returning.

Exchanges

For the fastest service, place a new order for the item you want and submit a return for the original (if eligible).

Refunds

We’ll notify you once your return is received and inspected. If approved, a refund will be issued to your original payment method within 10 business days.
Your bank or card provider may take additional time to post the refund.
If it’s been more than 15 business days since we approved your refund, please email maemadecreationsboutique@gmail.com.